Inner Movements Therapies Cancelation Policy

I (Anna Ginzburg GCFP|LCSW) understand that sometimes you will be unable to attend your appointment or have to cancel an appointment.

I take care to maintain the ethical guidelines of NASW and FGNA standard policy. These guidelines have been set up to accord with industry standard practice and guidelines.

Online Appointments

The session will still run from the scheduled time. If you have not contacted me within 15 minutes of the scheduled start, we also consider that cancellation without notice. The technology I use for online sessions rarely fails. Where it does, I will do my best to offer the appointment using another communication method.

In-person appointments

As we book appointments at specific times, I could not see you if you arrive outside of the agreed times. So, if you arrive early, I will ask you to wait until your appointment time. Similarly, if you arrive late, I cannot extend the session to compensate. If you are over 15 minutes late and have not contacted me, I will assume you are not coming and will consider that cancellation without notice.


Since the scheduling of an appointment involves the reservation of time set aside especially for you, a minimum of 24 hours notice is required for rescheduling or cancellation of an appointment. If for any reason a session is canceled less than 24 hours prior, the full fee will be charged.

Exceptional circumstances:

I recognize that emergencies happen, even if they are rare. If you know that you might not make an appointment, please let me know when you book it. I will try to be more accommodating in such circumstances. Similarly, if a genuine emergency prevented you from attending, and also from letting me know, we could consider waiving or reducing the cancellation fee.

Should you repeatedly make and cancel appointments, I might ask for a non-refundable pre-payment.

If I cancel

Occasionally, circumstances might prevent me from delivering a session as agreed. I will give you as much notice as possible if this happens. I will not charge you for appointments I cancel and will do my best to re-book at a time that best suits you.

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